Software Technical/ Business Analysts – Athena Systems

Website Athena Systems

Software Technical/ Business Analysts

JOB DESCRIPTION

Athena Systems established an office in Ho Chi Minh City in 2019, and it now has two job openings for full-time Software Technical/Business Analysts.

We are looking for a motivated and enthusiastic individual with a “Getting-Things-Done” Mindset to reinforce the Team in daily supporting tasks and strategic projects with our Clients. The ideal candidate will have experience with financial or accounting terms and concepts, SQL Queries, and Application Support.

Athena Systems offers a competitive salary with excellent benefits and bonus potential.

KEY RESPONSIBILITIES

• Support Athena’s growing Asia Pacific clients in Vietnam, Singapore, Hong Kong, and Australia

• Ensure all support requests coming in on emails, phones and conversations are logged in the support system

• Resolve support tickets in a fast and professional manner

• Keep support requester updated on the progress of resolving their support ticket

• Actively comment on your work for each support query

• Log any client requests on feature handling system

• Feedback any critical client information to the Client Services Team and/or Technical Support Team

• Be part of QA team to implement testing new product features, bug fixes, etc to ensure continuous deployment

REQUIREMENTS & QUALIFICATIONS

• Bachelor’s degree (or higher) in a highly analytical field

• Team-player who can also work independently

• Excellent problem-solving abilities and judgment with strong attention to detail

• Strong English communication and presentation skills, both oral and written

• Ability to interpret and communicate complex information clearly and concisely

• Motivated and capable of independently learning new technical skills when required

• Comfort with financial or accounting terms and concepts

• Proficient in SQL

• Proficient in Microsoft Office

• Some Database experience required – Or a proven ability to learn new technology quickly

• Experience in querying databases, coding, and statistical computer languages (e.g., PYTHON, .NET, PHP, HTML) is a plus

• Knowledge in Finance and/or accounting is a plus

• Mature, thoughtful, with the ability to operate in a collaborative, team-oriented cultur

ABOUT ATHENA

Athena Systems is the provider of Athena Spark, the leading solution for investment decision support and automation. Athena provides managers and prime brokers with complete front office and back office functionality to ensure their trading and portfolio management operations are handled as efficiently as possible. Used by 50+ firms globally, Athena uses state-of-the-art technology to provide Portfolio Analytics, Risk, P&L, Compliance, Order Management & Accounting while providing security, control and integration beyond compare. Athena has offices in New York, Boston, Madrid, Austin, Texas, Mexico City, Ho Chi Minh City, Vietnam and Málaga, Spain.

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