Search Operation Quality Assurance – TikTok

Website TikTok

Responsibilities

About Us:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why join us?
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire – for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Trust & Safety Introduction
Our Trust & Safety team’s commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Team Introduction
Our Search Operation – Model Data team provides training and testing data for TikTok’s various search models to help improve search results and optimize search rankings. The platform and tools project aims to build/ optimize various platform tools, support the efficiency improvement and onlineization of search annotation, evaluation and other businesses, realize the platform construction of business customization, and have rich experience in platform operation.

What will I be doing?
1. Quality inspection of labeled data on time and ensure the quality;
2. Localize the labelling guidelines, support the guideline training, and align the guideline updates;
3. Conduct calibration meeting with the labelling team in the appeal process: analyze diff cases, record and evaluate their performance, offer solution and suggestion for the current problem to help the team improve the accuracy rate and alignment;
4. Work closely with R&D (Research and Development) and PM (Product Manager) in order to provide feedback on data quality.

Qualifications

1. Bachelor’s degree or above;
2. Excellent language skills (both Vietnamese & English). Overseas working/training is a plus;
3. Understand about search engines, familiar with social media platforms;
4. An in-depth understanding of local culture and familiarity with the Internet usage habits of local users;
5. Strong ability to learn and understand;
6. Familiar with common office software, labeling experience is preferred.

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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